Your customers are lying to you.
When a waiter asks if everything is OK with the the food – customers lie.
When a hairstylist asks if the length of cut is right – customers lie.
When customers thank you and smile – they are lying.
Instead of telling you what’s wrong with their experience they simply never spend money with you again!
What’s the way around this?
CUSTOMER FEEDBACK driven by targeted MARKET RESEARCH.
My clients are often amazed at how honest their customers are with a third party.
Gosh Promo UK provides vital insight into your customer experience. We also survey your prospects at rival locations to learn why they spend money there.
We currently do this UK wide for Travel Services | Tourist Attractions | Radio Stations | Fast Food Stores
Our latest campaign was for the wonderful BoConcept stores.
For details on how we can let you into your customer’s thoughts contact me direct 🙂